This Privacy Policy explains how Bona Veniunt LLC (“Bona Veniunt,” “we,” “us,” or “our”) handles personal information through bonaveniunt.com and our consulting, coaching, mentoring, and customer-support activities.
Information We Collect
We collect information you choose to provide, including your name, email address, area of interest, support topic, message, intake responses, communications, and details needed to provide an engagement. Do not submit passwords, complete payment-card numbers, government identification numbers, or confidential system credentials through website forms.
Our hosting and security providers may process technical information such as IP address, browser type, requested pages, timestamps, and security or error logs. If you pay through Stripe, Stripe processes payment details under its own privacy policy. We receive transaction details such as customer contact information, payment status, amount, and limited payment-method information; we do not receive the complete card number.
How We Use Information
- Respond to inquiries and support requests.
- Evaluate, arrange, deliver, and document services.
- Process payments, receipts, refunds, disputes, and accounting records.
- Protect the website, customers, and company from abuse, fraud, and security threats.
- Meet legal, tax, recordkeeping, and contractual obligations.
How We Share Information
We disclose information only as needed to operate the business, including to hosting, email, scheduling, payment, accounting, legal, and security providers; to professional advisers; when required by law; or in connection with a business transaction. These providers process information for their services and are subject to their own terms and privacy obligations. We do not sell personal information or share it for cross-context behavioral advertising.
Cookies and Analytics
The current website does not use advertising cookies or third-party analytics. Service providers may use essential technologies or logs needed to deliver and secure their services. If our practices change, we will update this policy and provide any consent controls required by law.
Retention and Security
We retain information for as long as reasonably necessary to respond, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type. We use administrative and technical safeguards appropriate to the information, but no transmission or storage system can guarantee absolute security.
Your Choices
You may ask to access, correct, or delete personal information, or object to certain processing, subject to applicable law and records we must retain. We may need to verify your identity before completing a request. Submit requests through our Customer Support page.
Children and International Processing
Our services are intended for adults and are not directed to children under 13. Information may be processed in the United States and other locations where our service providers operate, subject to applicable safeguards.
Changes and Contact
We may update this policy as our services or legal obligations change. The effective date above identifies the current version. Questions and privacy requests can be submitted through Customer Support.